Refund and Returns Policy
Effective Date: December 13, 2024
At Luxury Tirox, customer satisfaction is our top priority. We want you to be fully satisfied with your purchase. However, we understand that sometimes you may need to return or exchange an item. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds, as well as the rights and responsibilities of both parties.
1. Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Eligibility: Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange.
- Condition: All returned items must be unused, in their original condition, with all tags, labels, and packaging intact.
- Exclusions: Certain items, including custom-made products, gift cards, or items marked as final sale, are not eligible for return or exchange. Please check the product description or consult customer service for any exclusions.
2. How to Return an Item
To initiate a return or exchange, follow these steps:
- Step 1: Contact our customer service team at [insert contact details] to request a return authorization. Be sure to provide your order number and reason for the return.
- Step 2: Once your return is authorized, you will receive instructions on how to send the item back to us. Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Step 3: Pack the item securely, including the original receipt or proof of purchase. Return items must be sent via a traceable shipping method to ensure their safe return.
3. Refund Process
Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note the following:
- Processing Time: Refunds may take up to 14 business days to process, depending on your payment provider’s policies.
- Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part or the item is defective.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will offer you the choice of a replacement, repair, or full refund for the defective item. We may ask for photographic evidence of the damage or defect to expedite the process.
5. International Returns
For international customers, return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking information. Customs fees or duties may apply, and we do not refund these charges.
6. Non-Refundable Items
The following items are not eligible for a return or refund:
- Gift Cards
- Customized or Personalized Products
- Sale or Clearance Items
- Items marked as “Final Sale”
7. Late or Missing Refunds
If you have not received your refund after the indicated processing time, please first check your bank account or credit card statement. If you still do not see the refund, contact your bank or credit card company as it may take additional processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].
8. Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. If you would like to exchange an item, please follow the same process as for returns. If your exchange involves a price difference, you may be required to pay the difference or receive a refund, depending on the situation.
9. Customer Service
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or exchange, please reach out to our customer service team:
- Email: [insert contact email]
- Phone: [insert phone number]
We aim to resolve any issues in a timely and efficient manner to ensure your satisfaction with our products and services.
10. Policy Changes
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will be effective as of the date specified. Please review this policy regularly for any updates.