Sales Policy

Effective Date: December 13, 2024

At Luxury Tirox, we aim to provide a seamless and luxurious shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions under which sales are made, the processing of orders, and the rights and responsibilities of both the customer and Luxury Tirox. By purchasing from us, you agree to the following terms.

1. Product Availability

All products listed on the Luxury Tirox website are subject to availability. While we strive to maintain accurate inventory levels, we cannot guarantee that items will always be in stock. If an item is out of stock after your order has been placed, we will notify you promptly and offer you alternatives, or refund your payment in full.

2. Pricing

All prices on the Luxury Tirox website are listed in U.S. dollars and are subject to change without prior notice. The price displayed at the time of your order is the price you will pay. This includes any applicable taxes and shipping fees, unless otherwise stated. We reserve the right to correct any pricing errors, and in the event that the correct price is lower, you will be charged accordingly. If the correct price is higher, we will contact you to confirm if you wish to proceed with the order.

3. Order Processing

Orders are processed within 1-3 business days after they are placed. After your order is processed, you will receive an email with the tracking information for your shipment. Orders are only processed after payment has been successfully received and authorized. For customers who require special assistance (e.g., international shipping), please contact us before making a purchase.

4. Payment Methods

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment gateways. All transactions are processed securely to protect your information. Your payment is processed at the time of purchase, and you will receive a receipt via email once your order is confirmed.

5. Order Confirmation

Once you place an order, you will receive an email confirmation with details of your purchase. This serves as a record of your transaction. If you do not receive this confirmation email, please check your spam folder or contact us to confirm your order.

6. Shipping and Delivery

We offer both domestic and international shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order. Delivery times vary based on your location and the shipping method chosen. We are not responsible for delays caused by third-party shipping providers or customs processing.

7. Cancellations

You can cancel your order within 24 hours of placing it. After this period, your order will be processed, and cancellation may not be possible. If you wish to cancel your order, please contact our customer service team as soon as possible.

8. Customer Responsibilities

It is your responsibility to provide accurate shipping and payment details. Inaccurate information may result in delivery delays or additional charges. If there are any issues with the delivery, please contact us immediately.

9. Limitation of Liability

We are not responsible for any damages or losses that occur as a result of using our products. Our liability is limited to the amount you paid for the product(s) in question.

10. Returns and Exchanges

Our Return and Refund policy governs how returns and exchanges are handled. Please refer to our detailed Returns and Refund Policy for more information.